I use an automated ticket management system. Who do I contact to make sure it will work and that I’ll be able to receive tickets once the transition takes place?
Contact the KCUC Database Administration team at iddatabase@occinc.com or by calling 1-877-269-6585. They will work with you to make sure your ticket-processing system is compatible with the new KCUC software.
I need to talk with someone about the ticket format. Who should I contact?
KCUC and OCC can offer customized ticket formats to fit individual needs. Contact the KCUC Database Administration team at iddatabase@occinc.com or by calling 1-877-269-6585
Will my old bookmarks still work after the transition December 1, 2021?
For KCUC specific access set a bookmark for this website www.kootenaicounty811.com. The website will always have the most up to date access to the online tools.
Where can I obtain training for the new system and products?
Free training on all of the new systems and products is available. Send an email to nwitic@occinc.com to get more information regarding dates and times.
Send an email to KCUC811@occinc.com to be added to the KCUC mailing list for future communications.
Who do I contact for assistance with my login and password?
If this is your first time accessing the new KCUC system (after December 1, 2021) you will need to register to create a new login and password.
If you need assistance logging in to IMAP please contact iddatabase@occinc.com or by calling 1-877-269-6585.
If you need assistance logging in to the ticket management system please contact nwitic@occinc.com or by calling 1-877-269-6585.
Who do I contact to update my member information (emails, phone numbers, etc.)?
Please contact the KCUC Database Administration team at iddatabase@occinc.com or by calling 1-877-269-6585 to update member information.
Who do I contact to manage notification areas in the Kootenai County One Call system?
IMAP is the easiest way to manage your coverage area(s). It is an easy-to-use on-line tool designed to let member utilities create and modify their areas of coverage. For assistance with IMAP, including registering for access, please contact the KCUC Database Administration team at iddatabase@occinc.com or by calling 1-877-269-6585.
Will I be able to receive tickets via Fax after December 1, 2021?
Yes. While KCUC will continue to send tickets to member utilities via Fax, KCUC encourages all member utilities to use email or the free Locator Ticket Management (LTM) program to receive their tickets. KCUC believes that LTM helps the member utilities achieve greater operational efficiency and helps KCUC (and you) reduce costs. Fax ticket transmission will be available member utilities who are unable to use LTM or email. Additional charges will be applied for members who elect to receive tickets by means other than email or other electronic method.
How do I request a search for tickets processed on or after December 1, 2021?
KCUC provides a comprehensive search function allowing both excavators and member utilities the ability to search for all of their KCUC tickets processed or received after December 1, 2021. Ticket search assistance is also available via KCUC Customer Support at KCUC811@occinc.com or by calling 1-877-269-6585. Click here to search for tickets processed/received after December 1, 2021.
How do I access tickets or reports for tickets processed prior to December 1, 2021?
Contact Pass Word at 509-624-5235 or send an email to customerservice@passwordinc.com
What is a District Code?
A district code (also known as a CDC) is a unique identification that is assigned to member utilities within our database. These codes are used to identify the individual member utilities or even departments within a utility. They are also used as methods for identifying notification areas, ticket delivery and contact information for each utility. Some members elect to have a single district code representing their entire notification area, while others choose to break down their notification area into multiple district codes allowing for internal handling based on those codes.