Welcome to Kootenai County One Call

Introducing the New KCUC 811 Mobile App

You’ve got places to be — take KCUC 811 with you! The free KCUC 811 App is now available on the Apple App Store and Google Play Store. Submit, manage and monitor locate requests for Kootenai County from your phone.

Whether you’re a homeowner, excavator or member utility, the KCUC 811 app offers convenient and powerful features, including:

Access Videos & Resources

View a variety of helpful resources right inside the app. You’re just moments away from informational videos, ITIC and IMAP users’ manual, damage prevention statutes and rules, and more!

Submit & Manage Tickets

Submit and manage locate requests using ITIC in just a few taps! Log in to ISITE for access to all of KCUC 811’s online tools, including IMAP, Locator Ticket Management and ITIC.

Search Previously Submitted Tickets

Ticket Search makes it simple to find previously submitted tickets and visit an online worksite map.

Ready to dig in? Download the app today!

Questions? We can help. Send us an email at kcuc811@occinc.com and our team will get back to you soon.

2022 Contractor’s Breakfast

The Kootenai County Utilities Council (KCUC) partnered with the Inland Empire Utility Coordinating Council (IEUCC) to host the 2022 Contractor’s Breakfast Wednesday, January, 19, 2022.   The meeting was held at CenterPlace Regional Event Center in Spokane Valley, WA.  The well attended event featured updates from the Idaho Damage Prevention Board, Washington811 and One Call Concepts with tons of great food, great conversations and door prizes. Thank you to everyone who took time out of their morning to attend the event and brush up on the one call system.

Transition 12/1/2021

The transition to the new one call center services will take place at 12:01am this Wednesday, December 1, 2021.

Starting this Wednesday, December 1, 2021 you can process locate requests online directly from this Kootenai County One Call website. To process locate requests by phone dial 1-800-428-4950 or 811. As a reminder the 811 call routing system is based on the physical location you are calling from and/or the cell tower that routes your call. Dialing 811 from outside or near the Kootenai county line could result in your call being routed to a different call center. To reach the Kootenai county one call center directly call 800-428-4950. As a reminder the One Call Concepts Utility Notification Center only processes locate requests for Kootenai County in Idaho. If you are calling for work taking place in Benewah, Bonner, Boundary or Shoshone counties dial 866-242-5844. For work taking place in all other areas of Idaho call 
1-800-342-1585.

Tickets processed prior to December 1, 2021 will continue to be valid tickets for excavation until their original expiration date. However, job sites with tickets created prior to December 1, 2021, which need to be updated or refreshed will need to be processed as new tickets. Customer Service Representatives will not be able to access tickets filed prior to December 1st in the new One Call Center software.

The transition to the new one call center services December 1, 2021.

Member utilities are in the final stages of verifying ticket delivery and notification coverage areas. If you are a member utility and have questions about using our online tools or about ticket receiving options contact the database department at iddatabase@occinc.com.

Excavators can check out the online ticket processing tool ITIC prior to the transition. Contact us to set up virtual training to learn how to process your locate requests online.  Don’t wait until the transition send an email today to nwitic@occinc.com to let us know what date and time works best for you.